Privacy policy

Who we are

Our website address is:


Prova is committed to respecting and protecting your personal data in accordance with the legal requirements instituted by the French Data Protection Act of January 6, 1978, reinforced and supplemented by General European Regulation 2016/679 on the protection of individuals with regard to the processing of personal data, which came into force on May 25, 2018. If you use this site, it means that you understand and accept the terms stipulated below.

Manager's identity

Personal data is collected on behalf of the PROVA company, which is responsible for processing the personal data collected. Email :

Definition of personal data

The term "personal data" refers to any information relating to an identified or identifiable natural person. An "identifiable natural person" is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity;

Processing" means any operation or set of operations which may or may not be performed upon personal data or sets of data by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Collected data

As part of its collection activities, PROVA collects the following data in particular:

  • identity data: title, surname, first names, date of birth, address, nationality, job title, telephone number, e-mail address, IP address.
  • invoice payment data: payment methods, postal or bank details, balances and unpaid invoices.
  • transaction data: order number, purchase details.
  • products purchased, quantity, amount, frequency, delivery address, history of contractual relationship, product returns, origin of sale (salesperson, representative, partner) or order, customer correspondence, exchanges and comments from customers and prospects, identity of persons in charge of customer relations.

Collection of personal data

In general, you can visit the site without providing any personal information. Only the data you voluntarily enter on the contact and newsletter registration forms will be collected. When using the site's contact form, you will be asked to provide personal data such as your surname, first name, telephone number, e-mail address, company name or geographical location.

Internal pages

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other sites behaves in the same way as if the visitor were visiting that other site. These websites may collect data about you, use cookies, embed third-party tracking tools, track your interactions with such embedded content if you have a logged-in account on their website.

Use of cookies

We use cookies for the purposes of browsing our website, as well as for site optimization (statistics on the number of visits, location of connection, etc.). By continuing to browse our site, you accept the use of cookies. However, this use of cookies is in no way linked to any personally identifiable information on our site.

Personal data processing

In particular, this data is used to carry out operations relating to :

  • processing a request made via the online form,
  • Cookie management (see "Use of cookies"),
  • processing information requests, customer orders and tracking deliveries,
  • the performance of a contract or a request prior to the conclusion of a contract,
  • billing, accounting and customer account management,
  • to follow up on customer relations in order to provide information or follow up on services requested and to be able to contact the customer, in particular regarding various PROVA events, price offer updates, new product launches and complementary products,
  • maintaining and updating files,
  • claims management,
  • collect customer feedback on products and services,
  • resolve disputes and enforce our contracts,
  • statistics and marketing analyses,
  • obtaining certifications requested by the customer,
  • requests for access, modification, rectification and opposition,
  • compliance with legal, regulatory and administrative obligations.

Use of personal data

Personal data is used by PROVA and may be transferred to other PROVA Group entities and/or to any partners contractually bound to PROVA for the performance of any of the above operations and in particular to our hosting provider, without the customer's authorization being required. It is specified that the partners in question are subject to an obligation of confidentiality and may only use the data in accordance with our contractual provisions and applicable legislation. Any other use is subject to prior consent. PROVA undertakes to restrict access to personal data to company employees and agents authorized to process such data by virtue of their duties, which involve consultation of such data.

Confidentiality of information

The personal information you provide to PROVA will not be sold to any other company. It will not be exchanged, transferred, or given to a third party, except to any judicial or administrative authorities that may request it and unless we are obliged to do so for a legitimate reason.

Transfer of data to countries outside the EU or EEA

For the purposes of providing services, some recipients of your data are located outside the EU. The guarantees provided for in the General European Regulation 2016/679 will be implemented to ensure a sufficient level of protection. PROVA undertakes to provide them with the information they strictly need to provide the required services and to prohibit them from using the information for purposes other than the provision of the services they are asked to provide.

Retention of personal data

Personal data are kept for the period necessary to achieve the purpose of their processing, which may not exceed :

  • three years from the last contact from a non-customer prospect in the case of consultation of our website,
  • three years from the date of the customer's or partner's last contact with any company in the PROVA Group if the data is used for sales promotion and canvassing purposes,
  • in any other case, for as long as the customer or partner has a contractual relationship with any PROVA Group company,
  • in the event of termination of the contract binding the customer or partner to any of the companies in the PROVA Group, such as at the end of the requested service, and if there is no other reason to continue processing, ten years from the end of any business relationship to comply with current regulations, particularly in terms of contractual, accounting and tax requirements.

Protecting information

We implement various organizational, technical and IT measures to ensure the security and confidentiality of your personal information, and in particular to prevent it from being distorted, damaged, lost, misappropriated, corrupted, disclosed, transmitted or communicated to unauthorized persons. We also protect your information offline. Computers and servers used to store personally identifiable information are kept in a secure environment.

Rights and remedies

In accordance with national and European regulations applicable to personal data, you have the right to access your personal data at any time, by writing to the following e-mail address: This right of access enables you in particular to obtain confirmation that data concerning you is (or is not) being processed and communication of a copy of all personal data held by the data controller concerning you. You also have the right to request that your data be updated, corrected (if it becomes obsolete, erroneous or incomplete) or deleted (if your data is no longer required for processing, subject to legal retention periods). You have the right to portability and limitation of processing. To exercise these rights, please contact us at the following e-mail address: In support of your request, before implementing this right, PROVA may ask for proof of your identity. You may define general directives with the data controller concerning the conservation, deletion and communication of your personal data after your death. These directives may be modified or revoked at any time. If you do not agree with the collection or use of your personal data, you may lodge a complaint with the CNIL.

Status of this privacy policy

PROVA reserves the right to modify it at any time in order to provide updated information on how it collects and processes data.